Privacy Policy

Effective Date: May 6, 2026

First Class Roofing & Solar (“FCRS,” “we,” “us,” or “our”) operates fcrsga.com (the “Site”). This Privacy Policy explains how we collect, use, and disclose information when you use our Site or request services from us.

1. Information We Collect

We collect information you provide directly, including:

• Name, phone number, email address, and property address when you request an inspection, quote, or financing
• Insurance carrier and claim details when you ask for storm-damage assistance
• Property and roof information shared during the estimate or inspection process
• Any other information you choose to share with us via phone, email, text, or web form

We also automatically collect certain information when you visit the Site, including IP address, browser type, device information, pages visited, time spent on each page, referring website, and similar analytics data.

2. How We Use Information

We use the information we collect to:

• Schedule and perform inspections, repairs, replacements, and other roofing services
• Communicate about your project, estimate, financing, or insurance claim
• Send marketing communications (you may opt out at any time)
• Process payments and financing applications
• Improve the Site and our services
• Comply with legal obligations

3. Sharing With Third Parties

We share information with:

• Service providers who help us operate, including Twilio (for SMS), Google (for analytics and ads), our financing partners, materials suppliers, and our insurance carriers
• Insurance adjusters when you ask us to assist with a claim
• Law enforcement or regulatory authorities when required by law
• Successors in the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their independent marketing.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site and to measure how visitors interact with it. This includes:

• Google Analytics — to understand site traffic and user behavior
• Google Ads conversion tracking — to measure the effectiveness of our paid campaigns
• Functional cookies — to remember your preferences and improve site performance

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

5. SMS & Phone Communications

If you provide your phone number, we may send you SMS messages about your inspection, project status, or related services using Twilio. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. We comply with the Telephone Consumer Protection Act (TCPA) and only contact you within permitted hours (8 AM – 9 PM in your local time, Monday through Saturday).

6. Your Rights

You may:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent where we rely on consent to process your information

To exercise these rights, contact us at claims@fcrsga.com or (989) 843-4628.

7. Data Security

We use commercially reasonable physical, technical, and administrative safeguards to protect your information. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

8. Children’s Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date.

10. Contact Us

Questions about this policy or your privacy?